IT Helpdesk Support/Analyst

Objective:

To support both on-site and remote desktop team members, maintaining pc upgrades and basic troubleshooting.

Responsibilities:

Desktop support, including laptops
Other hardware support, including printers/scanners/fax machines, mobile devices, phones, etc.
Setting up user accounts in a Windows 2003 Active Directory and Exchange production environment
Basic understanding of network resources such as firewalls and routers

Qualifications:

2+ years experience in help desk and desktop support
Strong knowledge of Windows XP and Windows Server 2003 operating systems
Good customer service and telephone skills for support of clients and remote employees
The ability to work independently without direct supervision, multi-task and take ownership of problems following through to resolution.
Associate's degree (or higher) in Information Systems and/or technical school is preferred

The following are considered a strong plus:

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